Live Chat Software has been designed to provide instant help to customers online. Professional web chat messaging utility provides live chat interaction between your customer support executives and website visitors for online customer query resolution. Easy to setup Web chat program can easily handle multiple website visitors queries with advance option for web visitors to send offline messages while your customer support executive is offline or not available.
eature rich Live Chat Software designed and developed by Pro Data Doctor helps you to promote your products online and supports in enhancing business performance. Utility has been focused especially for Customer Support and Live Assistance. Advance functionality of software offers smarter, easier, more affordable way to chat live with your website visitors.
Why SF live Chat Software?
With the help of online interaction with your customers, you can easily analyze your business performance in global market. Some of the questions are illustrated follows:
- What products are in more demand?
- What additional services customers want in your products?
- What is feedback of your Company and other similar questions.
Highly interactive GUI enabled Live Chat Software provides user-friendly interface and does not require prior technical skills to operate the software. Online chat tool is helpful in enhancing customer relationships between online clients and company, and improve online sales product in efficient manner.
Software Working Features:
| Real Time Chat | Live Help Software provides instant online chat communication between website customer support executives and website visitors in real time. |
| Chat Request Notification | A pop-up window automatically appears when user request for chat (for operator convenience). |
| View The Visitors List | Displays list of all accepted or waiting visitor. |
| View Visitor Information | Operator can easily view visitor information. |
| Operator-to-Operator Chat | Facilitate interaction between online operators for more user flexibility. |
| Manages Multiple Chat Sessions | Facilities operator to be engaged in chat with multiple website visitors simultaneously. |
| Canned Messages | Facilitates customer support executive to send canned (already saved) messages for giving quick response. |
| Push Web URLs | Operators can easily push specific web pages to quickly assist the users. |
| View Chat History | Operator has the facility to view all chat sessions along with visitor names and full text. |
| Email Transcripts of Live Chat Sessions | Facilitates to send Live chat session details to visitors on their specified email address. |
| Send Offline Message Utility | Customer can send offline messages to Operator in case of non-availability of the operator. |
| Block IP Address | Provides facility to block selected IP address if required by the operator to prevent chat from mischievous visitors. |
Software General Features:
| Instant Setup | Software provides instant setup procedure for user convenience. No need to install any extra software or require additional hardware to run the software. |
| Easy To Use | Does not require any Setup cost, Installation cost or License renewal headaches. |
| Easy Integration | Software easily integrates with your existing Website. |
| Audio Video Notifications | Facilitates advanced Visual and Audio alert notification with the software. |
| Reduce Communication Cost | Supports instant messaging facility than e-mail and more convenient way than attending traditional and costly phone calls. |
| Enhanced Customer Relationship | Live interaction with the customers helps to build and increase customer relationship. |
| Highly Affordable Utility | Business friendly and economical Live Chat Software is available online with reasonable price. |
Minimum System Requirements:
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
- Processor – Pentium class or equivalent processor
- Memory – 512MB RAM
- Free Disk Space – 15MB
After successfully installing and configuring Live Chat Software, your website support executive can interact with website visitors in real time.
